How Can We Help?
Owned and operated by Luxury Oasis, we are happy to answer questions about patio furniture, pergolas, fire pits, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and outdoor kitchens may include additional delivery coordination.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have questions about your shipment, feel free to contact us by email or phone.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please review our Return Policy for full details on how to start the process. We want you to be confident in every piece you bring home.
Can I exchange an item for a different style or size?
Yes, exchanges are available within the return window. Whether you need a different patio furniture configuration or a different fire pit table finish, contact our team and we will walk you through the exchange steps.
What materials are your patio furniture sets made from?
Our collections feature materials like powder-coated aluminum, all-weather wicker, and UV-resistant fabrics designed to withstand sun, rain, and daily outdoor use. Each product page includes detailed material and care information for that specific piece.
Do you offer help choosing the right pergola or outdoor kitchen setup?
Absolutely. Our team can help you think through dimensions, layout, and features based on your backyard space and how you plan to use it. Call or email us with your questions and we will point you in the right direction.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Our team aims to reply to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If a piece does not fit your space, our 30-Day Returns policy gives you time to decide with confidence.
